As you might know my brother Dan passed a couple of weeks ago and I just want to say how professional and loving your representatives were. As I am sure you hear, I wish they would have been involved much earlier. However we had trouble getting a doctor to say no more treatments – something I am sure you have also heard before. I personally had to find the lead doc in GR and ask her to stop saying she was considering more chemo. As it was you guys only got involved about 2 days before he passed.
Things I liked:
- The professionalism and training your people have.
- They natural empathy yet with an air of honesty they showed.
- The truth we finally heard when your nurse got us in a circle and as painful as it was to hear she told us the truth about what stage he was in and what we could expect from Dan as far as stages, sounds, pain, etc. That was so needed by his immediate family.
- The swiftness of how they put in the bed, removed the drugs no longer needed and switched him on drugs given to him by at least three doctors to drugs that allowed him to live and communicate as comfortable as possible.
- Hearing the truth allowed us to get far away family members in to say their final messages which would not have happened if we did not have hospice.
The little things like:
- Put a sign on the door of their home thanking people for coming but now is not the time for a visit but call this number if…
- The swiftness of how they removed all evidence of them being in the home.
- How they told us all to call one number and not 911 or anyone else when he did pass and we did and they took care of everything.
- Coming in the middle of the night to confirm the passing – almost stealth like without the coldness of what the alternative of the police and EMS would have brought.
I have heard about last messages and received a book title “Final Gifts” that gives plenty of examples of statements of individuals about to pass – the goal of the book is to share the idea that we do not pass alone. Just a few hours before Dan passed I was holding his hand and nodding off when I felt him squeeze my hand and when I looked up he looked like he regained strength he had a week before and as he looked at me he said “Mike they are calling my name” – how comforting for me to hear, and just a few hours later he passed.
Again, thank you so much for your organization and for finding the right people.