- POSITION REPORTS TO: Director of Counseling Services
- DEPARTMENT: 05 – Counseling Services
- FLSA CATEGORY: Non-Exempt
- WORKERS COMP CLASS: Clerical
- EEO CATEGORY: Administrative Support Workers
Job Description Summary
Responsible for planning, coordinating, and managing all volunteer program activities at Hospice of Holland, Inc.
Essential Job Functions
1. Recruit, screen, and select volunteers for 1-2 recruitment sessions a year.
2. Develop and maintain the Hospice Orientation Program (HOP) and coordinate and support other ongoing education programs.
3. Coordinate volunteer services as requested by the entire Hospice team.
4. Supervise and evaluate volunteers including competency assessment.
5. Maintain volunteer personnel files.
6. Monitor results from satisfaction surveys to assure volunteer services meet appropriate standards while evaluating program and volunteers to address issues and respond to areas of quality improvement.
7. Participate as a part of the interdisciplinary care team.
8. Provide information to individuals and community groups about hospice volunteer services.
9. Participate as needed in budget preparation for program development.
The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
All employees are required to comply with the policies and procedures of Hospice of Holland, Inc. and with all state, federal, and other regulatory requirements. They will also comply with confidentiality laws as described in the Notice of Privacy Practices as well as accepted professional standards and practice.
Education and Experience:
1. Education: College degree and/or commensurate experience.
2. Experience: Experience in a healthcare setting, Hospice and/or volunteer experience preferred.
3. Other: Current Michigan driver’s license and available transportation.
4. Human Services/Social Work background preferred.
Skills and Knowledge:
1. Ability to supervise, coordinate, and evaluate volunteer services.
2. Ability to work as part of an interdisciplinary team.
3. Excellent communication and time management skills.
4. Ability to organize and develop volunteer hospice personnel for both patient and organizational needs.
5. Ability to manage a group of individuals providing volunteer time and who will be considered employees.
Customer Focus – Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relations.
Quality Orientation (Attention to Detail) – Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
Building Positive Working Relationships (Teamwork/Collaboration) – Developing and using collaborative relationships to facilitate the accomplishment of works goals.
Communication – Cleary conveying ideas and information through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Work Standards – Setting High Standards of performance for self and others; assuming responsibility for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
Works under a general and somewhat removed control which manifests itself directly only on limited occasions. Such phases as planning and organizing the details of work and deciding the methods to achieve a given result are completely in the hands of the employee. The employee is expected to carry out not only all the ordinary duties of the position but to meet unusual situations and provide proper interpretations without advice or instruction other than that afforded by the general plans, policies, and procedures applicable to all work in the department or organization. Active control from a higher level is manifested only where matters of broad policy and coordination, long-range plan, expenditure of funds and related items are involved. And even in such matters, the employee may participate by making recommendations, or developing ideas in conference with superiors. Actual contact between the employee and superior may be limited in terms of frequency and matters covered, when compared to the whole scope of the employee’s duties and responsibilities. They provide direction, set priorities and check the work of others through either direct supervision or as a content expert.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities.
While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee must also be required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust and focus. The employee must occasionally lift and/or move up to 50 pounds.
The working conditions described here are representative of those encountered in the job. Specific conditions may be different than those described. Reasonable accommodations may be made to enable individuals with disabilities.
1. May be exposed to extremes of heat and cold in all weather conditions. Must drive in various weather conditions on roads in varying degrees of repair.
2. Subject to varying and unpredictable situations. Handles emergency or crisis situations. Travel required.
Continuing Education Requirements:
Hospice personnel are expected to participate in appropriate continuing education as may be requested and/or required by their immediate supervisor. In addition, Hospice personnel are expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities.