Human Resources Administrator

  • POSITION REPORTS TO: Director of Human Resources
  • DEPARTMENT: 04 – Human Resources
  • FLSA CATEGORY: Non-Exempt
  • EEO CATEGORY: Administrative Support Workers

Job Description Summary

The Human Resources Administrator directly supports the HR Director and HR function by performing a variety of administrative and non-administrative tasks involving organizational benefit programs, employee records and data, employee activities, recruiting, staff credentialing, and wellness.

Essential Job Functions

  1. 1.Maintains employee files and records assuring that they are organized, timely filed and compliant with state and federal laws and organizational policies and procedures.
  2. 2.Prepares and submits complete and accurate ad hoc and periodic reports as assigned.
  3. 3.Assists the HR Director with administration of employee benefits including timely and accurate enrollment processing (individual and open), reviewing monthly billing for accuracy, troubleshooting employee issues, and coordinating with the organization’s third-party administrator as needed.
  4. 4.Performs payroll related tasks accurately and timely. These tasks may include the following:
    1. a.Maintenance of employee payroll data in Dominion (wage and deduction information, employee status and associated policies and rules, etc.)
    2. b.Entry, verification and/or approval of changes affecting payroll processing
    3. c.Coordinating with Payroll to ensure all punches are complete, accurate and ready for processing
  5. 5.Assists employees and leaders with routine, day-to-day HR related needs and questions. This includes providing accurate and timely guidance on HR policies and procedures; researching and resolving payroll and benefit issues; and responding in a timely manner to requests for information and/or documents.
  6. 6.Organizes and/or provides support for employee activities and events. This includes planning and set-up.
  7. 7.Assists with recruiting by preparing and managing external ads, posting positions, conducting behavioral interviews, processing background checks, and organizing orientation.
  8. 8.Manages all aspects of staff credentialing and documentation of same to ensure timelines are met and that staff complies with individual facility requirements.
  9. 9.Participates as a member of the Wellness Committee and assists with annual wellness program development. Accurately and timely records and tracks individual wellness points/activities as submitted by employees and/or works with the wellness portal administrator to ensure accurate and timely reporting.
  10. 10.Performs additional administrative activities as assigned. (Refer to the Administrative Assistant Job Description.)

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

All employees are required to comply with the policies and procedures of Hospice of Holland, Inc. and with all state, federal, and other regulatory requirements. They will also comply with confidentiality laws as described in the Notice of Privacy Practices as well as accepted professional standards and practice. 

Job Qualifications:

Education and Experience

  1. 1.Education: High school diploma or GED required. Associates or Bachelors degree in HR, or equivalent experience preferred.
  2. 2.Experience: 1-2 years in an office setting handling administrative work. Prior experience with payroll, benefits administration and HR support preferred.

Skills and Knowledge:

The skill to organize, plan and prioritize yet “shift gears” as the situation demands.

The skill and ability to read, analyze and interpret technical and administrative documents such as procedures for payroll, computer use, benefit plan descriptions, governmental regulations, etc.

An ability to maintain strict confidentiality.

The skill and ability to actively listen, effectively communicate and foster trust.

Some knowledge of state and federal employment laws. A working knowledge preferred.

The skill to effectively research information on-line as needed.

Some knowledge of benefits and benefits administration in the employment context. A working knowledge preferred.

Considerable knowledge of Microsoft Office Suite and the skill to apply that knowledge to everyday work.


Quality Orientation ( Attention to Detail) — Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

Continuous Learning — Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.

Customer Focus — Makes customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.

Building Trust — Interact with others in a way that gives them confidence in one’s intentions those of the organization.

Managing Work (Includes Time Management) — Effectively managing one’s time and resources to ensure that work is completed efficiently.


Performs a variety of routine work within established policies and procedures that allow for some discretion as to how and when the work is to be performed. The employee is expected to use their training and knowledge to problem-solve, make decisions, and determine the best course of action from within a framework of established options. The employee is presumed to be able to recognize instances which are out of the ordinary and/or fall within existing instructions. They are then expected to seek advice and further direction. Priorities and outcomes are determined by the supervisor, or some external reference. Their work is checked periodically to ensure compliance with procedures and policies.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities.

The work is primarily sedentary office administrative work performed at a work station with a desk-top computer and hardwired telephone. The employee will occasionally be required to perform manual labor tasks such as setting up tables and chairs, setting and clearing luncheons and assisting with fund raising events, which requires considerable walking and driving as well as a variety of physical tasks. The work requires the ability to use a phone and computer extensively as well as use a variety of office machines such as a copier, scanner and laminator. The employee manually files records and boxes up files as needed, which requires bending, stooping and kneeling.

Working Conditions:

The working conditions described here are representative of those encountered in the job. Specific conditions may be different than those described. Reasonable accommodations may be made to enable individuals with disabilities.

Except as noted under Physical Requirements, the work is primarily sedentary office administrative work performed at a work station within an office setting. Some travel is involved related to fund raising activities as well as ordinary errands as required such as post office runs and purchasing of office supplies.

Continuing Education Requirements:

Hospice personnel are expected to participate in appropriate continuing education as may be requested and/or required by their immediate supervisor. In addition, Hospice personnel are expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities.

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