Coaching – Providing timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
Customer Focus – Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relations.
Managing Work – Effectively managing one’s time and resources to ensure that work is completed efficiently.
Quality Orientation – Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
Communication – Cleary conveying ideas and information through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Technical/professional Knowledge and Skills – Having achieved a satisfactory level of technical and professional skill or knowledge in position related areas; keeping up with current developments and trends in areas of expertise.
General Supervision – The employee normally receives little instruction or control on day-to-day work and receives general instructions on new assignments. The employee receives guidance in terms of assignments and objectives. Only the final results of work are typically reviewed. The employee is expected to plan the sequence of detailed steps to accomplish the work using experience and education. The employee is expected to solve through initiative, most problems of detail that come up in the course of work. The employee is expected to be able to interpret policies and guidelines and apply them to routine situations that arise. They are personally responsible for accomplishing prescribed results and objectives, and have considerable freedom while the work is in progress. The employee may provide technical/informational guidance to someone as a content expert.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities.
While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee must also be required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust and focus. The employee will also be required to repeat the same hand, arm or finger motion many times. The employee must occasionally lift and/or move up to 50 pounds. The work may entail ascending a ladder and working overhead and/or in cramped spaces.
The working conditions described here are representative of those encountered in the job. Specific conditions may be different than those described. Reasonable accommodations may be made to enable individuals with disabilities.
The work is performed almost exclusively in an office environment in a two-story environment (with an elevator). The work will entail significant interaction with outside vendors and inside staff. The employee will be handling and working with and on a variety of electronic equipment and computers to include thin clients, monitors, printers, copiers, laptops, desk tops, iPads, mobile phones, and servers.
Hospice personnel are expected to participate in appropriate continuing education as may be requested and/or required by their immediate supervisor. In addition, Hospice personnel are expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities.