Clinical Team Leader

  • POSITION REPORTS TO: Director of Clinical Care
  • DEPARTMENT: 07 – Clinical Care
  • FLSA CATEGORY: Non-Exempt
  • WORKERS COMP CLASS: Nursing and Counseling – Outside of Nursing Home
  • EEO CATEGORY: First/Mid Level Officials & Mgrs

Job Description Summary

The Clinical Team Leader works closely with the Director of Clinical Care assisting in ensuring that all aspects of nursing care and services are coordinated and managed appropriately. The Clinical Team Leader will also assist the Director of Quality/Education with data entry and retrieval, to ensure quality and regulatory standards are being met.

Essential Job Functions

  1. 1.Covers for the Director of Clinical Care (DCC) in their absence.
  2. 2.Covers for the Director of Quality/Education (DQE) in their absence.
  3. 3.Assists the clinical services team to develop and achieve the strategic plan while continuing to identify the opportunities for improvement.
  4. 4.Assures team compliance with local, state and federal laws and other regulatory standards in all matters related to nursing.
  5. 5.Provides feedback to the DCC to assist with the evaluation of Hospice nursing care and services via the performance improvement program and progress reviews. Promotes quality and safe delivery of patient care.
  6. 6.Assists the DCC and DQE with reviewing and evaluating team competencies through a variety of means such as home visits, conferences, record and documentation review. Assists in providing feedback for RN and Hospice Aide performance development.
  7. 7.Reviews patient’s medical diagnosis, prognosis, medications, procedures and clinical.
  8. 8.Assists team clinicians in establishing immediate and long-term therapeutic goals, in setting priorities, and in developing plan of care by attending interdisciplinary group meetings and case conferences as needed.
  9. 9.Assists in the screening, selection, and orientation of new employees.
  10. 10.Monitoring of patient care quality under the supervision of the Director of Quality & Education, including: I.) Chart review for compliance with documentation requirements and/or to evaluate staff performance II.) Patient infections III.) Patient falls IV.) Collection and submission of data for CMS Hospice Item Set Quality Measures V.) Additional quality measures as needed.
  11. 11.Assists in completion of clinical indicators/pt diagnoses documentation in collaboration with Billing Administrators/Coders.
  12. 12.Assists with reporting patient medication fill data in collaboration with Billing Administrators.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

All employees are required to comply with the policies and procedures of Hospice of Holland, Inc. and with all state, federal, and other regulatory requirements. They will also comply with confidentiality laws as described in the Notice of Privacy Practices as well as accepted professional standards and practice.

Job Qualifications:

Education and Experience

  1. 1.Education: Graduate of an accredited school of nursing with a BSN degree preferred.
  2. 2.Experience: Previous experience in hospice/home care setting preferred with two years of clinical nursing experience. Proven ability to work within an interdisciplinary team. Experience and/or exhibits strong leadership abilities. Understanding of quality, infection, and compliance measures with interest in data entry/outcomes.

Skills and Knowledge:

  1. 1.Demonstrates excellent observation, verbal and written communication skills, and problem solving skills.
  2. 2.Has organizational skills and exercises good nursing judgment.
  3. 3.Understands hospice philosophy and issues of death/dying.
  4. 4.Demonstrates competency in pain and symptom management with EOL care.
  5. 5.Possesses strong leadership skills and is able to motivate and build a strong team.
  6. 6.Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures and governmental regulations.
  7. 7.Ability to enter in, analyze and retrieve quality data material in medical records to assist in improving quality patient care, paying close attention to detail.
  8. 8.Ability to present information in one-to-one and small group settings.
  9. 9.Ability to define problems, collect data, establish facts, and draw valid conclusions.
  10. 10.Knowledgeable and demonstrates understanding of accepted professional standards and practice.
  11. 11.Ability to respond to and manage constant change and multi-task.


Aligning Performance for Success — Focusing and guiding others in accomplishing work objectives.

Building a Successful Team — Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals

Leading/Living The Vision And Values — Keeping the organization’s vision and values at the forefront of decision-making and action.

Planning and Organizing — Establishing courses of action for self and others to ensure that work is completed efficiently

Quality Orientation (Attention to Detail) — Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

Work Standards — Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.


General Supervision – The employee normally receives little instruction or control on day-to-day work and receives general instructions on new assignments. The employee receives guidance in terms of assignments and objectives. Only the final results of work are typically reviewed. The employee is expected to plan the sequence of detailed steps to accomplish the work using experience and education. The employee is expected to solve through initiative, most problems of detail that come up in the course of work. The employee is expected to be able to interpret policies and guidelines and apply them to routine situations that arise. They are personally responsible for accomplishing prescribed results and objectives, and have considerable freedom while the work is in progress. The employee may provide technical/informational guidance to someone as a content expert.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities.

The work is primarily sedentary office administrative work performed at a work station with a desk-top computer and hardwired telephone. The employee will occasionally be required to perform manual labor tasks such as setting up tables and chairs, setting and clearing luncheons and assisting with fund raising events, which requires considerable walking and driving as well as a variety of physical tasks. The work requires the ability to use a phone and computer extensively as well as use a variety of office machines such as a copier, scanner and laminator. The employee manually files records and boxes up files as needed, which requires bending, stooping and kneeling.

Working Conditions:

The working conditions described here are representative of those encountered in the job. Specific conditions may be different than those described. Reasonable accommodations may be made to enable individuals with disabilities.

  1. 1.Will work inside.
  2. 2.Will have close exposure to computer screens.
  3. 3.May be exposed to extremes of heat and cold in all weather conditions. Must drive in various weather conditions on roads of varying conditions and degrees of repair.
  4. 4.Subject to varying and unpredictable situations. Handles emergency or crisis situations. Travel is required at times.

Continuing Education Requirements:

Hospice personnel are expected to participate in appropriate continuing education as may be requested and/or required by their immediate supervisor. In addition, Hospice personnel are expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities.

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