Clinical Care Manager

  • SERVICE THE POSITION IS FOR: Hospice of Holland
  • POSITION REPORTS TO: Director of Clinical Care
  • DEPARTMENT: 07 – Clinical Care
  • WORKERS COMP CLASS: Nursing and Counseling – Outside of Nursing Home
  • EEO CATEGORY: First/Mid Level Officials & Mgrs

Job Description Summary

The Clinical Care Manager works closely with the Director of Clinical Care assisting in ensuring that all aspects of nursing care and services are coordinated and managed appropriately.

Essential Job Functions

  1. 1. Covers for the Director of Clinical Care in their absence.
  2. 2.Assists with the supervision of all Clinical Care staff members.
  3. 3. Assists the clinical services team to develop and achieve the strategic plan while continuing to identify opportunities for improvement.
  4. 4. Assures team compliance with local, state and federal laws and other regulatory standards in all matters relating to nursing.
  5. 5.Assists with the evaluation of Hospice nursing care and services via the performance improvement program and productivity reviews. Promotes quality and safe delivery of patient care.
  6. 6.Reviews and evaluates team competencies through a variety of means such as home visits, conferences, record and documentation review.
  7. 7.Reviews patient’s medical diagnosis, prognosis, medications, procedures and clinical course for their team as appropriate to ensure cost-effectiveness and regulatory compliance.
  8. 8.Assists team clinicians in establishing immediate and long-term therapeutic goals, in setting priorities, and in developing plan of care by attending interdisciplinary group meetings and case conferences as needed.
  9. 9. Assists in the screening, selection, and orientation of new employees.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

All employees are required to comply with the policies and procedures of Hospice of Holland, Inc. and with all state, federal, and other regulatory requirements. They will also comply with confidentiality laws as described in the Notice of Privacy Practices as well as accepted professional standards and practice.

Job Qualifications:

Education and Experience

  1. 1.Education: Graduate of an accredited school of nursing with a BSN degree, Masters preferred.
  2. 2.Experience: Previous experience in hospice/home care setting with two years of clinical nursing experience. One year of supervision is preferred. Proven ability to work within an interdisciplinary setting.
  3. 3.Other: Registered Nurse with current licensure to practice nursing in the state of Michigan. Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order.

Skills and Knowledge:

  1. 1. Possesses excellent leadership skills, able to motivate and build a strong team, and motivate staff to continue to pursue excellence in work standards and inter-work relationships.
  2. 2.Has excellent nursing skills/judgment and understanding of Hospice philosophy.
  3. 3.Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
  4. 4.Ability to participate in the writing of reports, business correspondence, and procedure manuals.
  5. 5.Ability to present information in one-on-one and small group settings.
  6. 6.Ability to define problems, collect data, establish facts, and draw valid conclusions.
  7. 7.Knowledgeable and demonstrates understanding of accepted professional standards and practice.
  8. 8.Ability to respond to and manage constant change and multi-task.


Aligning Performance for Success – Focusing and guiding others in accomplishing work objectives.

Building a Successful Team – Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals.

Coaching – Providing timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.

Leading/Living the Vision and Values – Keeping the organization’s vision and values at the forefront of decision-making and action.

Planning and Organizing – Establishing courses of action for self and others to ensure that work is completed efficiently.

Follow-up – Monitoring the results of delegations, assignments, or projects, considering the skills, knowledge and experience of the assigned individuals and characteristics of the assignment or project.


Works under a general and somewhat removed control which manifests itself directly only on limited occasions. Such phases as planning and organizing the details of work and deciding the methods to achieve a given result are completely in the hands of the employee. The employee is expected to carry out not only all the ordinary duties of the position, but to meet unusual situations and provide proper interpretations without advice or instruction other than that afforded by the general plans, policies and procedures applicable to all work in the department or organization. Active control from a higher level is manifested only where matters of broad policy and coordination, long range plan, expenditure of funds and related items are involved. And even in such matters, the employee may participate by making recommendations, or developing ideas in conference with superiors. Actual contact between the employee and superior may be limited in terms of frequency and matters covered, when compared to the whole scope of the employee’s duties and responsibilities. They provide direction, set priorities and check the work of others through either direct supervision or as a content expert.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities.

While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee must also be required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust and focus. The employee must occasionally lift and/or move up to 50 pounds.

Working Conditions:

The working conditions described here are representative of those encountered in the job. Specific conditions may be different than those described. Reasonable accommodations may be made to enable individuals with disabilities.

  1. 1.Will work inside.
  2. 2. Will have close exposure to computer screens.
  3. 3. May be exposed to extremes of heat and cold in all weather conditions. Must drive in various weather conditions on roads in varying degrees of repair.
  4. 4. Subject to varying and unpredictable situations. Handles emergency or crisis situations. Travel required.

Continuing Education Requirements:

Hospice personnel are expected to participate in appropriate continuing education as may be requested and/or required by their immediate supervisor. In addition, Hospice personnel are expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities.

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