Admissions Manager

  • POSITION REPORTS TO: Admissions Manager
  • DEPARTMENT: 07 – Clinical Care
  • WORKERS COMP CLASS: Nursing and Counseling – Outside of Nursing Home
  • EEO CATEGORY: First/Mid Level Officials & Mgrs

Job Description Summary

The Admissions Manager assists the Director of Clinical Care in developing and mentoring the Admissions staff, developing and refining applicable policies and evaluating the admission process and procedures.

Essential Job Functions

  1. 1. Assists in the development of a high functioning, clinically competent and professional admissions team.
  2. 2.Specifically assist in the development and refinement of the admission process that provides easy access for patients and referral sources to the services of Hospice of Holland.
  3. 3.Oversee and facilitate new hire orientation and mentor staff as required.
  4. 4.Assist in assessing Admissions RN (ARN) competencies as part of the annual performance review process.
  5. 5.Continually evaluate and refine the admission process, streamlining the process as needed and implementing changes as appropriate.
  6. 6.Participates in facilitating ARN staff meetings.
  7. 7.Triaging ARN questions related to admissions.
  8. 8.Responsible for monitoring ARN weekly productivity and schedules.
  9. 9.Act as the liaison between the ARN and Intake roles to assure timely response to referrals.
  10. 10.Act as the “go to” person regarding specific ARN activities.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

All employees are required to comply with the policies and procedures of Hospice of Holland, Inc. and with all state, federal, and other regulatory requirements. They will also comply with confidentiality laws as described in the Notice of Privacy Practices as well as accepted professional standards and practice.

Job Qualifications:

Education and Experience

  1. 1.Education: Graduate of an accredited school of nursing and current licensure in State of Michigan.
  2. 2.Experience: Has two years of recent clinical experience. Homecare, or Hospice experience is preferred.
  3. 3.Other: Has current driver’s Michigan driver’s license and reliable, insured transportation.

Skills and Knowledge:

  1. 1. Possesses excellent leadership skills, able to motivate and build a strong team, and motivate staff to continue to pursue excellence in work standards and inter-work relationships.
  2. 2.Demonstrates excellent observation, verbal and written communication skills, organizational, problem solving skills, and basic math skills.
  3. 3.Has excellent nursing skills/judgment and understanding of Hospice philosophy.
  4. 4.Ability to present information in one-on-one and small group settings.
  5. 5.Ability to define problems, collect data, establish facts, and draw valid conclusions.
  6. 6.Knowledgeable and demonstrates understanding of accepted professional standards and practice.
  7. 7.Ability to respond to and manage constant change and multi-task.


Aligning Performance for Success – Focusing and guiding others in accomplishing work objectives.

Building a Successful Team – Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals

Coaching – Providing timely guidance and feedback to help others strengthen knowledge/skills areas needed to accomplish a task or solve a problem.

Customer Focus – Makes customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.

Developing Others – Planning and supporting the development of individuals’ skills and abilities so that they can fulfill current or future job/role responsibilities more effectively.


Works under a general control planning and organizing the details of work and deciding the methods to achieve a given result. The employee is expected meet unusual situations and provide proper interpretations and directions without advice or instruction other than that afforded by the general plans, policies and procedures. Active control from a higher level is manifested only where matters of broad policy and coordination, long range plan, expenditure of funds and related items are involved. And even in such matters, the employee may participate by making recommendations, or developing ideas in conference with superiors. They provide direction, set priorities and check the work of others through either direct supervision or as a content expert.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities.

While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee must also be required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust and focus. The employee must occasionally lift and/or move up to 100 pounds.

Prolonged or considerable walking or standing. Able to lift position and/or transfer patients. Able to lift supplies and equipment. Considerable reaching, stooping bending, kneeling and/or crouching. Visual acuity and hearing to perform required nursing skills.

Working Conditions:

The working conditions described here are representative of those encountered in the job. Specific conditions may be different than those described. Reasonable accommodations may be made to enable individuals with disabilities.

  1. 1.May be exposed to extremes of heat and cold in all weather conditions. Must drive in various weather conditions on roads in varying degrees of repair.
  2. 2. Subject to varying and unpredictable situations. Handles emergency or crisis situations. Travel required.

Continuing Education Requirements:

Hospice personnel are expected to participate in appropriate continuing education as may be requested and/or required by their immediate supervisor. In addition, Hospice personnel are expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities.

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